Custom Jewelry Design Services

Are you interested in working with us to bring your custom jewelry design to life? Here's more information on our custom order process and terms. Please read carefully before submitting a custom order request. We reserve the right to refuse commission requests that do not align with our expertise.

Design Process & Revisions

1. Fill out our custom order questionnaire linked at the bottom of this page. Please be as thorough as possible.
2. Once we receive your completed questionnaire, we will contact you to gather any further information we need to build your quote and create a sketch of your design.
3. A free 30 minute consultation is included.
4. Your quote will be sent via e-mail for your approval along with a design sketch if necessary.
5. We will be unable to make revisions once we begin fabricating your order unless you are willing to pay for the additional time and materials necessary.

Pricing & Payment Policies

Please read carefully!

1. A deposit of 50% of the grand total will be due to begin working on your order.
2. Our minimum is $75 for commissions that require us to order any materials that we do not currently stock.
3. Labor is billed at $75 per hour, this is included in your price quote.
4. Any changes that you request to make to your custom design may be subject to additional labor and/or materials to fabricate your order. At which time we would inform you of any additional costs.
5. If you request changes to your custom design, and approve of any additional costs, you will be billed for the remaining costs up to 50% of your current balance. This means that 50% of your current balance must always be paid.
6. Once your order is complete we will contact you with a photograph of your jewelry and issue your invoice for the remaining 50% of your invoice total. Your invoice(s) must be paid in full prior to shipment of your custom order.
7. If you fail to make your final payment within 1 month from the date your order is completed and do not contact us to make a payment arrangement, your custom piece of jewelry will become property of MetaMorph Jewelry Studio.

Deposits are non-refundable, we do not accept cancellations on custom orders unless we are unable to complete your order due to extraneous circumstances. If we are unable to complete your order for any reason that is beyond our control, you will be refunded in full.

We guarantee the quality of our jewelry. If you have any quality concerns we will work with you to fix or replace your custom jewelry free of charge if we find the jewelry defective. We do not repair jewelry that was damaged by the customer free of charge.

Turnaround Time

The amount of time required to complete your custom order is based on our current order volume, the size of your order, and how complicated your order is to fabricate. Because of the varied nature of the custom order requests that we receive, turnaround time is determined on a per order basis. This information will be included in your quote.

Ready to Get Started? 

Click here to answer our custom order questionnaire!