Before we begin to fabricate your design, we will use the information you provided in your custom order questionnaire to send you a rough design sketch along with images of different materials we would like to use for your custom piece of jewelry. Once you have agreed to a design, we will begin fabricating your custom order. We will be unable to make revisions after we begin fabrication unless you are willing to pay for the additional time and materials we may need.
After you fill out our custom order questionnaire below we will reach out to solidify materials and specifications before sending you our initial price quote. Each quote is based on the estimated cost of materials plus our time billed at $50 per hour, with a minimum custom order amount of $50. We may accept a custom order for less than this total if we already stock the materials to create it, the full balance will be due to begin work upon accepting a quote for any custom order under $50. You will have the opportunity to accept our initial quote, choose to work with us to make any necessary adjustments, or cancel your custom order.
After accepting our price quote, you will be billed for a 50% deposit on your custom order. If your custom order is below $50, the full balance will be due upon accepting our price quote. Once payment is received we will begin working on your order and send any images of materials we would like to use, along with images to communicate your custom design concept. Upon completion of your custom order the remaining balance will be due prior to shipment. Deposits are non-refundable unless we are unable to complete your order. In the event that we are unable to complete your order due to extraneous circumstances, you will receive a full refund.
If you fail to make your final payment within 1 month from the date your order is completed, your custom piece of jewelry will become property of MetaMorph Jewelry.
