- Our current estimated processing time is 7 business days. Personalized jewelry may take longer. All other products marked "Ready to Ship" will ship within 1-2 business days unless your order contains a jewelry item.
- Orders placed after 2pm on any given business day begin to be processed on the following business day. *Please keep in mind that your jewelry is being made by hand by real, hard working people in our small jewelry workshop.
- Personalized or custom order items generally take longer to process because they require more time make. This includes orders with engraving, personalized name necklaces, commissions or any order with a custom request. Processing times for items in this category are determined on an individual order basis and will vary based on order volume. Please reach out to us for additional details about your personalized or custom order turnaround time.
- You will be e-mailed with tracking information when your shipping label is printed at our workshop. On our end, your shipping label, invoice/packing slip & packaging are prepared when your order begins to be processed. Orders are generally processed in chronological order. Please allow 24-48 hours after your order is marked "shipped" for your package to be delivered to USPS and USPS to process and post tracking information.
- You can track your shipment at any time using the tracking number provided in your shipment confirmation email, or by logging into your account on MetaMorph-Jewelry.com.
PICK-UP ORDER POLICY
- When your pick-up order is ready, you will be notified via email or phone (whichever you chose at checkout) and you will be able to pick up your order anytime during business hours.
- If we do not hear back from you, we will continue to try to contact you via email and/or phone weekly to schedule your pick up.
- Due to the time and effort that it takes to repeatedly contact customers that do not respond to our messages, we reserve the right to cancel your order and retain the total amount of your order if you fail to respond, to pick your items up, or make arrangements to have your order shipped, within 3 months of your "Ready for Pick Up" notification being sent.
- We send weekly notifications that your order is ready for pick up, either by phone or email, whichever you opted for at checkout.
Our new store at 40 Main Street, Waterville ME. will open on September 30th at which time our store business hours will be:
10-6pm Tuesday-Thursday & 11-7pm Friday-Saturday, Closed Sunday-Monday
Permanent Jewelry Walk-In Hours:
11am-2pm Tuesday-Thursday & 12pm-6pm Friday-Saturday. Groups of 6 or more may schedule an appointment outside of these hours. Click here to read more about our permanent jewelry service.
*Search MetaMorph Jewelry Studio on Google to view any upcoming closures.
SHIPPING SERVICES & CHARGES
*We ship all orders via the United States Postal Service.
- Domestic USPS First Class 3-5 Business Days $4.75
- Domestic USPS First Class Insured 3-8 Business Days for up to $200 = $8.50
- Domestic USPS First Class Insured 3-8 Business Days for up to $400 = $10.00
- Domestic USPS First Class Insured 3-8 Business Days for up to $600 = $13.00
- Domestic USPS Priority Flat Rate 1-3 Day Shipping $7.45 (Insured for up to $50)
- Domestic USPS Priority Flat Rate 1-3 Day Shipping (Insured for up to $200) $12.00
- International (Outside of U.S.) USPS First Class International (Insured for up to $200) $18
- International (Outside of U.S.) USPS First Class International (Uninsured) $14.00
- International (Outside of U.S.) USPS Priority Mail International (Insured for up to $200) $52
DAMAGED, LOST OR STOLEN PACKAGES
+ Contact immediately if you suspect your package is damaged, lost or stolen so that a claim can be filed with USPS.
+ METAMORPH JEWELRY STUDIO IS NOT LIABLE FOR UNINSURED PACKAGES THAT BECOME LOST, STOLEN OR DAMAGED DURING SHIPMENT.
+ In the event that your package is lost, stolen or damaged you will need to contact us (click here) to get the claim process started with USPS. However, if you did not purchase insurance for your package you will likely not receive a refund from the United States Postal Service for the lost, stolen or damaged goods but can still file a claim if you choose to do so.
+ Once your claim has been filed on an insured package and accepted by USPS, your return payment OR re-shipment of goods (whichever you opt for) will be processed within 7-10 business days.
GENERAL RETURN POLICY:
+ We do not accept returns for refund.
+ We accept exchanges in new, unused condition, up to 30 days with proof of purchase. You will be issued a gift card to use at your convenience online or in store when we process your exchange. Contact us to start an exchange at firstname.lastname@example.org, or stop into our store.
+ MetaMorph is not responsible for covering return shipping costs unless the item is being returned due to quality issues.
+ We do not accept exchanges on commissions or customized products.
+ All jewelry fabricated by MetaMorph Jewelry Studio has a 60 day warranty, which means that we will repair any jewelry that is found to be defective within 60 days of purchase. If you believe your jewelry is defective please contact us at email@example.com with a clear, well lit photo of your jewelry.
+ NEW POLICY/PLEASE READ- MetaMorph now charges a 10% restocking fee for returns that are received without the original packaging. This means that if your exchange is not returned with original packaging a 10% restocking fee will be deducted from your gift card total.
+ Items are not eligible for exchange if they were purchased on clearance. All clearance item sales are final!
- Items from bulk orders may be returned for an account credit due to quality issues or delayed shipping. Please email firstname.lastname@example.org so that we can help you with your return.
PERMANENT JEWELRY CANCELLATIONS
- Please visit our permanent jewelry FAQs page for more information regarding our permanent jewelry policies.
CUSTOM ORDER RATES & PAYMENT POLICIES
- The cost of your custom order is determined by materials cost plus time billed at $75 per hour.
- You will be billed for 50% of the quoted total of your custom order to begin production. 50% will be due upon completion of your custom order.
- All time spent designing, communicating and creating your custom order is billable.
- We reserve the right to take the amount of time necessary to properly fulfill each custom order, which may vary from the quoted amount of time.
- We do not accept cancellations on custom orders.
- If you are unhappy with your custom order, please contact us so that we can figure out a solution for your specific situation.