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Policies

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****HOLIDAY ORDER DEADLINES****

Place your orders early this year, we are expecting record high sales this holiday season, and so are many online businesses.The United States Postal Service will also be experiencing delays, and urges you to place holiday orders as early as possible.

Please make sure to place all orders being shipped via USPS First Class Mail by December 7th for arrival before Christmas Eve. For USPS Priority Shipments, please place your order no later than December 11th for arrival before Christmas Eve. 

PROCESSING TIMES

  • Our current estimated processing time is 5-8 business days on most jewelry orders as of 09/30/2021, all other products marked "Ready to Ship" will ship within 1-2 business days
  • Orders placed after 2pm on any given business day begin to be processed on the following business day. *Please keep in mind that your jewelry is being made by hand, by real, hard working people in our small jewelry workshop.
  • Personalized or custom order items generally take longer to process because they require more time make. This includes orders with engraving, personalized name necklaces, commissions or any order with a custom request. Processing times for items in this category are determined on an individual order basis and will vary based on order volume. Please reach out to us for additional details about your personalized or custom order turnaround time. 
    • You will be e-mailed with tracking information when your shipping label is printed at our workshop. On our end, your shipping label, invoice/packing slip & packaging are prepared when your order begins to be processed. Orders are generally processed in chronological order. Please allow 24-48 hours after your order is marked "shipped" for your package to be delivered to USPS and USPS to process and post tracking information. 
    • You can track your shipment at any time using the tracking number provided in your shipment confirmation email, or by logging into your account on MetaMorph-Jewelry.com.

    PICK-UP ORDER POLICY

    • When your pick-up order is ready, you will be notified via email or phone (whichever you chose at checkout) and you will be able to pick up your order anytime during business hours.
    • If we do not hear back from you, we will continue to try to contact you via email and/or phone weekly to schedule your pick up.
    • Due to the time and effort that it takes to repeatedly contact customers that do not respond to our messages, we reserve the right to cancel your order and retain the total amount of your order if you fail to pick your items up, or make arrangements to have your order shipped, within 2 months of your "Ready for Pick Up" notification being sent.
    • We send weekly notifications that your order is ready for pick up, either by phone or email, whichever you opted for at checkout.

    BUSINESS HOURS

    Monday CLOSED

    Tuesday-Saturday 11am-7pm

    Sunday 11am-5pm

    UPCOMING CLOSURES:

  • October 10th
  • November 13th
  • November 25th
  • Decmeber 3rd-4th
  • December 24th-January 2nd

  • SHIPPING SERVICES & CHARGES

    *We ship all orders via the United States Postal Service.

    • Domestic USPS First Class 3-5 Business Days $4.75
    • Domestic USPS First Class Insured 3-8 Business Days for up to $200 = $8.50
    • Domestic USPS First Class Insured 3-8 Business Days for up to $400 = $10.00
    • Domestic USPS First Class Insured 3-8 Business Days for up to $600 = $13.00
    • Domestic USPS Priority Flat Rate 1-3 Day Shipping $7.45 (Insured for up to $50)
    • Domestic USPS Priority Flat Rate 1-3 Day Shipping (Insured for up to $200) $12.00
    • International (Outside of U.S.) USPS First Class International (Insured for up to $200) $18 
    • International (Outside of U.S.) USPS First Class International (Uninsured) $14.00
    • International (Outside of U.S.) USPS Priority Mail International (Insured for up to $200) $52

    DAMAGED, LOST OR STOLEN PACKAGES

    + Contact immediately if you suspect your package is damaged, lost or stolen so that a claim can be filed with USPS.

    METAMORPH JEWELRY STUDIO IS NOT LIABLE FOR UNINSURED PACKAGES THAT BECOME LOST, STOLEN OR DAMAGED DURING SHIPMENT.

    + In the event that your package is lost, stolen or damaged you will need to contact us (click here) to get the claim process started with USPS. However, if you did not purchase insurance for your package you will likely not receive a refund from the United States Postal Service for the lost, stolen or damaged goods but can still file a claim if you choose to do so.

    + Once your claim has been filed on an insured package and accepted by USPS, your return payment OR re-shipment of goods (whichever you opt for) will be processed within 7-10 business days.

    GENERAL RETURN POLICY:

    + Returns & exchanges are accepted up to two weeks (14 days) after item delivery date or purchase in store, excluding custom order and clearance items.

    + We do not accept returns or exchanges of cosmetic, personalized or custom order products unless the product is defective.

    + MetaMorph is not responsible for covering return shipping costs unless the item is being returned due to quality issues.

    + We will issue you a return shipping label, the shipping cost will be deducted from your refund or store credit total due.

    + All refunds will be issued via the payment method used at time of purchase.

    NEW POLICY/PLEASE READ- MetaMorph now charges a 10% restocking fee for returns that are received without the original packaging.

    + Refunds for returns or difference in price if item(s) is/are being exchanged will be processed within 7-10 business days for orders placed online. All others will be processed within 2-3 business days.

    + Items are not eligible for return if they were purchased on clearance. All clearance item sales are final!

    YOU MAY RETURN YOUR ITEM(S) IF ANY OF THE FOLLOWING APPLY:

    1. It has not been over two weeks since your order was delivered, picked up or purchased at an event.
    2. Your item(s) was/were not purchased during a sale. 
    3. Your item(s) is/are in the same condition as when purchased. 
    4. Your item(s) was/were not a custom order. Customized items may not be returned unless damaged by shipment OR an error was made during production and the product is not as discussed.

    RETURNS & EXCHANGES PROCESSING TIMES

    • All returns & exchanges must be received prior to processing return payment OR sending out an item(s) in exchange for the returned item(s).
    • Once item(s) is/are returned a refund will be processed within 7-10 business days. In rare cases it may take longer to process a return-- please feel free to contact at any time to check on your refund status.

    DEFECTIVE PRODUCT RETURNS

    • Contact MetaMorph Jewelry immediately upon receiving defective product(s) for return shipping instructions.
    • Once your return is received and the damage can be assessed as defective, a return payment will be processed within 7-10 business days unless you opt for re-shipment of goods.
    • If your item(s) was damaged during the shipment process, a claim with the United States Postal Service must be filed. See "Damaged, Lost or Stolen Packages".

    CUSTOM ORDER RETURNS

    • Custom orders are generally not able to be returned, some exclusions may apply. If you are unhappy with your custom order, please feel free to contact.

    BULK ORDER RETURNS

    • Items from bulk orders may be returned for an account credit due to quality issues, delayed shipping or if the item(s) meet the three month return policy stated below. 
    • In the event that you have generated an account credit, the credit will be applied to your next purchase order.
    • Bulk ordered items from MetaMorph may not be returned for a cash refund due to bulk order minimums, and the amount of time/cost of materials that go into generating bulk orders of handmade goods. 
    • Wholesale purchasers only- If after 3 months items purchased in bulk have not sold in your shop you are eligible to return those items for an account credit to go towards your next purchase order, only if you have signed MetaMorph's Wholesale Agreement. Please contact for more information regarding this document. 

    CUSTOM ORDER RATES & PAYMENT POLICIES

    • The cost of your custom order is determined by materials cost plus time billed at $75 per hour.
    • You will be billed for 50% of the quoted total of your custom order to begin production. 50% will be due upon completion of your custom order.
    • All time spent designing, communicating and creating your custom order is billable. 
    • We reserve the right to take the amount of time necessary to properly fulfill each custom order, which may vary from the quoted amount of time.
    • We do not accept cancellations on custom orders.
    • If you are unhappy with your custom order, please contact us so that we can figure out a solution for your specific situation.