Q: When will my order ship?
- A: Our current estimated processing time for retail orders is 1-2 weeks due to COVID-19.
Q: What are your business days and hours?
- A: Monday-Friday 9am-4pm EST
Q: What is the difference between processing time and shipping time?
- A: Processing time is the amount of time we require to process and prepare your order for shipment. Shipping time is the estimated amount of time it will take for your package to ship from our location to your address.
Q: How do I know what my shipping time is?
- A: Upon checking out, you are asked to choose between USPS First Class 3-5 Day Shipping or USPS Priority 1-3 Day Shipping.
Q: How do I track my order?
- A: Your tracking number is sent to you via an auto generated e-mail as soon as we print your shipping label. You can track your shipment through that e-mail at any time.
Q: Why haven't I received a tracking e-mail?
- A: Either your order has not shipped yet, or your tracking e-mail is likely in your spam folder!
Q: How do I start the return process?
- A: Fill out this form and we'll be in touch with directions on how to return your merchandise if eligible.
Q: How do I know if I'm eligible to return my merchandise?
- A: Your order arrived less than 14 business days ago, is unused and in it's original packaging.
Q: What if I threw away the packaging and I want to return merchandise?
- A: A 10% restocking fee will be deducted from your refund.
Q: What if I want to make an exchange?
- A: Fill out this form and we'll be in touch with directions on how to exchange your merchandise, if eligible.
Q: Why does my jewelry not look exactly like the product photo?
- A: Like with all of our handcrafted pieces at MetaMorph, there may be slight variations between each finished product. We take pride in our craftsmanship, and strive to offer you high quality products while maintaining our brand's aesthetic, which includes the charm and uniqueness of handmade.